Shipping Policy

At Water Sport Gear Shop, we’re committed to getting your water sports equipment to you efficiently and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Shipping Areas

We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.

Returns & Exchanges

We want you to feel as confident in our products as you do when you’re out on the water. If you’re not completely satisfied with your purchase, we offer a simple return process.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused and in original packaging
• Proof of Purchase: Required for all returns

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Kites and kitesurfing equipment (KITES, KITESURF)
• Personal accessories that have been opened or used
• Custom or special-order items

How to Return an Item

1. Contact Us: Email [email protected] within 15 days of receiving your order. Use the template below:

   Subject: Return/Exchange Request – Order #[Your Order Number]

   Dear Water Sport Gear Shop Team,

   I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]).

   Item Details:
   Product Name: [Product Name]
   Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind]
   Preferred Resolution: [Refund/Exchange for [Product Name]]

   Please advise on next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging.

   Best regards,
   [Your Full Name]
   [Your Contact Information]

2. Wait for Approval: We’ll review your request and provide return authorization within 2 business days
3. Package Your Item: Securely pack the item in its original packaging with all accessories
4. Ship It Back: Send to our returns center:
   Water Sport Gear Shop Returns
   4132 Cherry Ridge Drive
   Rochester, NY 14611
   USA
5. Track Your Return: Once we receive and inspect your return, we’ll notify you about your refund or exchange status

Refund Processing

• Timing: 3-5 business days after we receive your return
• Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is your responsibility unless the return is due to our error

Exchanges

• Same Value: We’ll ship your replacement once we receive your return
• Higher Value: You’ll be charged the difference
• Lower Value: We’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us immediately at [email protected]
2. Include photos of the damage/defect
3. We’ll arrange a replacement or refund and cover return shipping