Welcome to Water Sport Gear Shop’s FAQ! As fellow water enthusiasts, we’ve compiled answers to the most common questions about our premium kayaks, wings, SUPs and accessories. Whether you’re planning your next fishing trip or kitesurfing adventure, we’re here to help you navigate your purchase smoothly.
About Our Products
What types of water sports equipment do you specialize in?
We’re passionate about all things water sports! Our specialty ranges from kayaks (including fishing, recreational, inflatable and rigid models) to wings, foils, kitesurf gear, and hybrid canoe/kayaks. Whether you need 3-piece paddles, pedal-powered equipment, or specialized accessories for wing sports, we’ve got your aquatic adventures covered.
How do I choose between inflatable and rigid kayaks?
Inflatable kayaks (like our ALL-AROUND GONFLABLES) offer excellent portability and storage convenience, while rigid kayaks (such as our KAYAKS RIGIDES) provide superior performance and durability. Consider your storage space, transportation needs, and preferred water conditions – our team is happy to advise based on your specific adventure plans!
Are your products suitable for beginners?
Absolutely! We carry equipment for all skill levels. Our KAYAKS RÉCRÉATIFS (recreational kayaks) and entry-level wings are perfect for beginners, while our SPÉCIALITÉS and performance foils cater to advanced water athletes. Look for our “beginner-friendly” tags or contact us for personalized recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Do you offer international shipping?
Yes! We ship worldwide to fellow water warriors, except some remote areas in Asia. Whether you’re paddling on the Great Lakes or the Mediterranean, we’ll get your gear to you. Just enter your address at checkout to confirm delivery availability.
Can I change or cancel my order after placement?
We process orders quickly to get you on the water faster! If you need to modify or cancel, email [email protected] immediately with your order number. We’ll do our best to accommodate if your order hasn’t entered processing (typically within 1-2 business days).
Shipping & Delivery
What are my shipping options?
⚡ Standard Shipping ($12.95): Fast 10-15 day delivery via DHL/FedEx after 1-2 day processing
🌊 Free Shipping (orders over $50): 15-25 day delivery via EMS after processing
Pro Tip: Order early in the week for same-week shipping! Weekend orders process the following Monday.
🌊 Free Shipping (orders over $50): 15-25 day delivery via EMS after processing
Pro Tip: Order early in the week for same-week shipping! Weekend orders process the following Monday.
How can I track my order?
You’ll receive tracking information via email as soon as your adventure gear leaves our Rochester warehouse. Follow your equipment’s journey right to your doorstep! If you have any transit questions, our customer support team is always ready to help.
Do you ship to PO Boxes?
Due to carrier restrictions on large water sports equipment, we require a physical delivery address for all orders. This ensures your gear arrives safely and can be properly handled during transit.
Returns & Warranty
What’s your return policy?
We stand behind our gear! If you’re not 100% satisfied, you may initiate a return within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Contact our team at [email protected] to start the simple return process – we’ll guide you through each step.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method and keeping your receipt until the return is complete.
How long do refunds take to process?
Once we receive and inspect your return, refunds typically process within 5-7 business days. You’ll receive credit via your original payment method. International refunds may take additional time depending on your bank’s processing.
Customer Support
How can I contact your customer service?
Our team of water sports enthusiasts is ready to help! Email us at [email protected] for prompt assistance with any questions about products, orders, or your water adventures.
Do you offer product advice or recommendations?
Absolutely! We’re not just sellers – we’re passionate water sports participants. Tell us about your experience level, local water conditions, and adventure goals, and we’ll recommend the perfect gear to match. That’s the Water Sport Gear Shop difference!
Still have questions? The water’s calling and we want to help you answer! Contact our friendly team anytime – we’re here to ensure your water adventures begin with the perfect gear and seamless service.